General Terms and Conditions

Art. 1: General Provision

These General Terms and Conditions (hereinafter referred to as the "GTC") apply to the purchase of goods through the www.eshop.global-logging.eu e-shop, via remote electronic communication (e-mail), or when shopping in person in a brick-and-mortar store of Global-Logging s.r.o. The purchase of goods in accordance with them may be made by natural and legal persons (hereinafter referred to as the "Customer") without restriction, provided that the Customer agrees that the purchase contracts concluded in this way will be governed by these Terms and Conditions, the provisions of the Complaints Procedure, other terms and conditions specified on the www.eshop.global-logging.eu website and the relevant legal regulations. In these Terms and Conditions, the Seller shall mean Global-Logging s.r.o., with its registered office at Andrej Hlinka 2901, 022 01 Čadca, Company ID No.: 50328646 (hereinafter referred to as the "Seller" or "www.eshop.global-logging.eu" or "Global-Logging").

Art. 2: Ordering procedure

The customer can www.eshop.global-logging.eu order any product with a "Add to cart" button through the e-shop. After pressing the "Add to Cart" button, the ordered goods are automatically added to the shopping cart, which is available for viewing at any time. If interested, the customer can register on the www.eshop.global-logging.eu website. For a successful registration, the customer must fill in the data required by the system. Creating an order is not conditional on registering on the www.eshop.global-logging.eu. If the customer agrees to receive information e-mails about news and special offers during registration (by clicking on the "I agree to receive information e-mails" button), Global-Logging may also use the registration data for marketing activities related to its activities. After registration, each customer will be assigned a personal account, which they will use to report to www.eshop.global-logging.eu when making purchases. Under this account, his orders will be created. All you have to do is log in with your login details every time you make a purchase. At the same time, it is in the interest of each customer to protect their login data, as providing them to another person may mean that they act on the www.eshop.global-logging.eu under the name of the respective customer. It is possible to create an order without registration, but even in this case, the customer is obliged to fill in the data required by the system. This data will be used for the purpose of creating an order and the subsequent performance of the contract. By submitting the order, the customer confirms that he/she has been acquainted by the Seller with the characteristics of the goods, their price and other costs, as well as that he/she is obliged to pay this specific price amount to the Seller and that he/she has chosen a suitable method of payment of the price from the options offered by the Seller. Once the order is placed, it will be registered in the www.eshop.global-logging.eu system, of which the customer will be informed by an e-mail notification of receipt of the order. The Purchase Contract is established only upon a binding confirmation of the order by the Seller, while its subject is the delivery of the goods specified in the order at the price specified therein, all under the conditions specified on the www.eshop.global-logging.eu website, in these GTC and in the Complaints Procedure. The www.eshop.global-logging.eu e-shop allows customers to access information about the status of their orders (receiving, sending, delivery, order overviews, updating data and changing passwords) after authorization with their login details. By sending the order, the customer confirms that he has read these terms and conditions and agrees with them in full. The Seller reserves the right to change these Terms and Conditions without prior notice. The obligation to notify the change in terms and conditions in writing is fulfilled by placing it on the website of www.eshop.global-logging.eu. These Terms and Conditions are valid from 1.9.2020.

Art. 3: Payment terms

All prices of goods include VAT. The customer has the option of paying for the order via bank transfer on the basis of an issued advance invoice, in cash upon receipt of the goods (cash on delivery), or online payment by payment card when ordering the goods. If the customer has chosen to pay by bank transfer, the goods will be sent to him after receiving his payment on the seller's account. If the form of payment by cash on delivery has been chosen, the order will have to be paid to the courier upon receipt of the goods. When picking up in person in a brick-and-mortar store, the customer can pay in cash or by credit card.

Art. 4: Delivery terms and cost of delivery of goods

Global-Logging is committed to delivering the ordered goods to the customer. If Global-Logging does not have the goods physically in its warehouses (of which it will inform the customer) and orders them from the supplier only on the basis of the customer's order, the delivery time may be extended. In practice, goods that are in stock are usually delivered to the customer within two to three working days. Global-Logging undertakes to deliver the goods to the customer at the address specified by the customer in the order as the delivery address of the goods. If the amount of the order is less than 100 € in Slovakia (200 € in CZ) and the total weight does not exceed 30 kg, the transport of the goods will be carried out at the customer's expense. In the case of cash on delivery by GLS courier with delivery within Slovakia in the amount of €6.40 incl. VAT on the entire order (€4.90 GLS shipping + €1.50 cash on delivery fee). In case of payment by bank transfer, €4.90 incl. VAT on the entire order. As part of delivery to the Czech Republic in the amount of €11.10 incl. VAT (€9.60 GLS shipping + €1.50 (35 CZK) cash on delivery fee, or 1.5% of the value of the goods when paying cash on delivery by card), in the case of payment by bank transfer in the amount of €9.60 incl. VAT on the entire order. GLS shipping within Austria and Germany costs €17.20 incl. VAT – if the total weight of the shipment does not exceed 30 kg. If the amount of the order is more than 100 € in Slovakia (200 € in CZ) and the total weight does not exceed 30 kg, Global-Logging will deliver the goods to the customer at its own expense (as part of delivery in the Slovak Republic and the Czech Republic). However, if the customer does not accept the shipment due to absence or for any other reason of which he has not informed Global-Logging in time, the right to free delivery of the goods expires and any repeated delivery will be made at his expense. In the case of shipments over 30 kg, the shipping will be priced individually according to the current GLS price list and confirmed to the customer by e-mail before shipment.

Art. 5: Order Cancellation

The provisions of this Article shall be without prejudice to the right of the customer, who acts and purchases on www.eshop.global-logging.eu as a consumer, to withdraw from a distance contract within the meaning of the applicable law, as described in Article 6 below. 5a, Cancellation of the order by the customer The Customer has the right to cancel the order by sending a notice in writing to the address of Global-logging's registered office specified above or by e-mail to eshop@global-logging.eu, in the event that the price from the order (advance invoice) has not yet been paid. In the event that the customer cancels the order after paying the price from the order (advance invoice), but before the delivery of the goods, Global-Logging reserves the right to deduct the demonstrable costs associated with the processing of this order. 5b, Order Cancellation by Global-Logging Global-Logging reserves the right to cancel the order, or part thereof, if for technical reasons it is not possible to deliver the goods within the required time or under the terms of the order, if the goods are no longer manufactured or delivered, or if their price charged by the supplier of the goods has changed significantly. In the event that this situation occurs, Global-Logging will contact the customer without delay in order to agree on the next steps. In the event that the customer has already paid the price from the order (advance invoice) or part of it and there is no agreement between Global-Logging and the customer on the provision of other goods of the same quality and price or on other substitute performance, Global-Logging undertakes to return to the customer's account or address the price paid for the goods or advance payment within 14 days.

Art. 6: Notice on the customer's right of withdrawal

A customer who acts as a consumer in relation to the seller has the right to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods, and this period is considered to have been met if the notice of withdrawal from the contract was sent to the seller no later than on the last day of the period. The goods are considered to have been taken over by the customer at the moment when the customer or a third party designated by the customer, with the exception of the carrier, takes over all parts of the ordered goods, or if: a) the goods ordered by the customer in one order are delivered separately - at the moment of receipt of the goods that were delivered last, b) delivers goods consisting of several parts or pieces - at the moment of receipt of the last part or the last piece, c) delivers the goods repeatedly during the specified period, at the moment of receipt of the first delivered goods. The Customer shall exercise its right of withdrawal in writing at the address of the Seller's registered office indicated above or by e-mail at eshop@global-logging.eu . In the event that the customer exercises his right of withdrawal, he will return the goods to Global-logging, in person at Global-Logging's brick-and-mortar store, or by sending it to the seller's address indicated above or in another way agreed in advance with Global-Logging, no later than 14 days from the day on which he exercised his right of withdrawal. The goods must not show signs of use and must be sent to Global-Logging with proof of purchase, complete accessories, documentation and packaging. After receiving the goods, the customer has the right to unpack and test the goods within the withdrawal period in a similar way as is customary when buying in a classic brick-and-mortar store, i.e. to test the goods to determine the properties and functionality. However, he does not have the right to start using the goods and return them to the seller after a few days (goods used to a greater extent than sufficient to test them cannot be returned, unless the seller decides otherwise in a specific case). If the goods show signs of damage or use, or the goods are not complete, Global-Logging reserves the right not to accept the return of such goods or, in agreement with the customer, to charge the customer for the costs associated with restoring the goods to their original condition. Damage to the packaging and the goods themselves will be accepted by the seller only to the extent that it could not have been avoided during adequate testing of the goods in accordance with this provision of these terms and conditions, i.e. which does not exceed the scope of treatment necessary to determine the properties and functionality of the goods. Upon withdrawal from the contract, the customer bears the cost of returning the goods to the seller. However, if the delivered goods do not have the characteristics in which the customer has expressed interest and which correspond to the description provided by the seller, the costs of their return and delivery of the goods that conform to the contract, as well as all costs reasonably incurred by the customer in this regard, shall be borne by the seller. Global-Logging undertakes, without undue delay, no later than 14 days from the date of receipt of the notice of withdrawal, to refund to the Customer all payments received from the Customer under or in connection with the Contract, including the costs of transport, delivery and postage and other costs and fees, in the same manner as was used by the Customer to pay for the Goods, unless the customer and the seller agree otherwise. However, the costs of transport, delivery and postage shall be paid by the Seller to the Customer only to the extent of the cheapest common method of delivery offered by the Seller, regardless of the method of delivery chosen by the Customer. Notwithstanding the above, the seller is not obliged to refund the price and other costs to the customer before the goods are delivered to him or after the customer proves that he has sent the goods back to him.     In accordance with the law, the customer cannot withdraw from a contract the subject of which are: (a) the provision of the service, if the provision of the service has begun with the express consent of the customer and the customer has declared that he has been duly informed that, by expressing such consent, he loses the right to withdraw from the contract after the full provision of the service, and if the service has been fully provided; (b) the sale of goods made to the specific requirements of the customer, goods made to measure or goods intended specifically for a single customer; (c) the sale of goods which are subject to rapid deterioration or perishability; (d) the sale of phonograms, video recordings, audiovisual recordings, books or computer software sold in protective packaging, where the customer has unpacked such packaging; (e) the sale of goods enclosed in protective packaging which are not suitable for health protection or hygiene reasons and the protective packaging of which has been broken after delivery; (f) the sale of goods or the provision of a service, the price of which depends on the movement of prices on the financial market beyond the control of the seller and which may occur during the period of withdrawal; (g) the sale of goods which, by their nature, may be inextricably mixed with other goods after delivery; (h) the sale of alcoholic beverages, the price of which was agreed at the time of the conclusion of the contract, the delivery of which can take place after 30 days at the earliest and whose price depends on the movement of prices on the market, which cannot be influenced by the seller; (i) the sale of periodicals, with the exception of sales on the basis of a subscription agreement, and the sale of books not supplied in protective packaging; j) the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the customer and the customer has declared that he has been duly instructed that by expressing this consent he loses the right to withdraw from the contract.

Art. 7: Complaint Conditions

The customer must visually inspect the goods immediately upon and upon receipt. He is entitled not to accept the goods if there is visible mechanical damage on them obviously caused by transport or if the goods are incomplete. In such a case, he is always obliged to write a damage / complaint report with the relevant driver or refuse to accept the shipment. Mechanical damage to the product in intact packaging must be reported immediately upon receipt of the shipment and the product must not be used. Later complaints of this nature will not be accepted with regard to the carrier's complaint conditions. In the event of a complaint, the usual complaint procedure set out in the Complaints Procedure for Global-Logging customers applies. The customer can exercise the right to repair defective goods in a brick-and-mortar store of Global-Logging or in one of the authorized service centers. When exercising the right to repair, the customer will bring the claimed goods, including an invoice (or another form of tax document). The customer and Global-Logging can also agree on another way of handing over the goods. If the customer is interested in such an agreement, Global-logging can propose it by e-mail at eshop@global-logging.eu, or by phone at no. +421 904 321 199. In the event that the claimed defect was caused by the customer, in particular damage to the product, inappropriate use or inappropriate handling, the customer is obliged to reimburse the seller for all costs associated with the settlement of the complaint. Global-Logging is not responsible for defects caused by mechanical damage to the product, operation of the product in unsuitable conditions (chemically aggressive, dusty, humid environment, in a strong magnetic field, etc.), intervention in the product by a person other than an authorized person (authorized service), or which were caused by a natural disaster or incorrect supply voltage.

Art. 8: Consumer Privacy

8.1 The Contracting Parties have agreed that the Customer, if he is a consumer, shall inform the Seller of his name and surname, permanent address including postal code, telephone number and e-mail address. 8.2 The Customer or the Data Subject (hereinafter referred to as the "Customer" or "Data Subject") provides personal data to the Seller voluntarily, for the purpose of fulfilling its obligations arising from the Purchase Contract and further communication with the Seller. Without their provision, the seller cannot properly perform the contract with the customer and therefore it will not be possible to conclude it with the customer. The purpose of processing these personal data is the issuance of a tax document, pre-contractual relations, customer identification, order confirmation by phone or e-mail, delivery of goods, registration on the online store www.eshop.global-logging-eu, information about discounted offers and news. 8.3. The Customer solemnly declares that he/she gives his/her consent in accordance with Act No. 18/2018 Coll. on the Protection of Personal Data, as amended (hereinafter referred to as the "ZnOOÚ"), for the Seller to process and store his/her personal data in its information systems in manual and automated form to the extent specified in paragraph 8.1 of these Terms and Conditions, for the purposes specified in paragraph 8.2 of these Terms and Conditions. The Seller undertakes to handle and dispose of the Customer's personal data in accordance with the applicable legislation of the Slovak Republic. After fulfilling the purpose of processing, the Seller shall immediately ensure the destruction of the Customer's personal data in accordance with the provisions of Section 17 (1) of the ZnOOÚ. The customer may withdraw consent to the processing of personal data at any time in writing. The consent expires within 1 month from the delivery of the withdrawal of consent by the customer to the seller. 8.4. The customer can check and change their personal data at any time by logging in to the www.eshop.global-logging.eu 8.5. The Seller declares that in accordance with the provisions of Section 6 (2) (c) of the Personal Data Protection Act, it will obtain personal data exclusively for the purposes specified in Section 8.2 of these Terms and Conditions. 8.6. The Seller declares that, in accordance with the provisions of Section 6 (2) (e) of the GDPR, it will ensure that personal data are processed and used exclusively in a manner that corresponds to the purpose for which they were collected. 8.7. The Seller declares that in accordance with the provisions of Section 6 (2) (i) of the Act, it will process personal data in accordance with good morals and will act in a manner that does not contradict the GDPR or other generally binding legal regulations and will not circumvent them. 8.8. On the basis of a written request, the Customer has the right to request from the Seller 1/ confirmation whether or not personal data about him are processed,2 / in a generally understandable form information on the processing of personal data in the information system in the scope of: a) identification data of the Seller and the Seller's representative, if appointed,b ) identification data of the processor; this does not apply if the Seller does not proceed in accordance with Section 8 of the ZnOOÚ when obtaining personal data, c) the purpose of personal data processing, d) the list of personal data or the scope of personal data pursuant to Section 10 (4) of the first sentence of the ZnOOÚ, and e) additional information that, taking into account all the circumstances and conditions of personal data processing, is necessary for the customer to guarantee his rights and legally protected interests, in the scope of in particular: - Instructions on voluntariness or obligation to provide the requested personal data; if the Seller obtains the Customer's personal data on the basis of the Customer's consent pursuant to Section 11 of the ZnOOÚ, the Seller shall also notify the Client of the period of validity of the consent, and if the Customer's obligation to provide personal data arises from a directly enforceable legally binding act of the European Union, an international treaty by which the Slovak Republic is bound, or a law, the Seller shall notify the Customer of the legal basis imposing this obligation on the Client and shall notify the Client of the consequences of refusing to provide personal data, - third parties, if it is assumed or is obvious that the personal data will be disclosed to them, - the circle of recipients, if it is assumed or obvious that personal data will be disclosed to them, - the form of publication, if the personal data is to be disclosed, - third countries, if it is envisaged or obvious that a transfer of personal data will take place to those countries. 8.9. When issuing a decision pursuant to paragraph 8.13, the Customer is entitled to familiarize himself with the procedure for processing and evaluating operations: 1/ in a generally understandable form, precise information about the source from which the seller obtained his personal data for processing, 2/ in a generally understandable form, a list of his/her personal data that are subject to processing; 3/ rectification or destruction of his/her incorrect, incomplete or outdated personal data that are the subject of processing; 4/ destruction of his/her personal data, the purpose of processing of which has expired; if the subject of processing are official documents containing personal data, he/she may request their return, 5/ destruction of his/her personal data that are subject to processing, if there has been a violation of the law, 6/ blocking of his/her personal data due to withdrawal of consent before the expiry of its validity period, if the seller processes personal data based on the customer's consent. 8.10. The Customer's right under Clause 8.9.3 and 4 may be limited only if such a restriction results from a special law or its application would violate the Customer's protection or the rights and freedoms of other persons would be violated. 8.11. On the basis of a free written request, the customer has the right to object to 1/ the processing of his personal data, which he assumes are or will be processed for the purposes of direct marketing without his consent, and to request their liquidation, 2/ the use of the customer's title, name, surname and address for the purposes of direct marketing in postal transactions, or 3/ the provision of a title, name, the customer's last name and address for direct marketing purposes. 8.12. On the basis of a written request or in person, if the matter cannot be postponed, the Customer has the right to object to the processing of personal data with the Seller at any time in cases pursuant to Section 10 (3) (a), (e), (f) or (g) of the Personal Data Protection Act by stating legitimate reasons or by submitting evidence of unjustified interference with its rights and legally protected interests, which are or may be harmed in a particular case by such processing of personal data; If legal reasons do not prevent this and it is proven that the customer's objection is justified, the seller is obliged to block and destroy the personal data the processing of which the customer objected to without undue delay as soon as the circumstances allow. 8.13. The Customer, on the basis of a written request or in person, if the matter cannot be postponed, has the right to object to the Seller at any time and not to submit to the Seller's decision that would have legal effects or significant impact on the Seller, if such a decision is issued exclusively on the basis of automated processing of their personal data. The Customer has the right to request the Seller to review the issued decision using a method different from the automated form of processing, whereby the Seller is obliged to comply with the Customer's request, in such a way that the decisive role in the review of the decision will be played by an authorized person; The Seller shall inform the Customer of the method of examination and the result of the finding within the period specified in paragraph 8.20. The Customer does not have this right only if it is provided for by a special law that regulates measures to safeguard the legitimate interests of the Customer, or if within the framework of pre-contractual relations or during the existence of contractual relationships, the Seller has issued a decision complying with the Customer's request, or if the Seller has taken other appropriate measures to safeguard the legitimate interests of the Customer on the basis of the Contract. 8.14. If the customer exercises his right 1/ in writing and it follows from the content of his request that he is exercising his right, the request is considered to have been submitted under this Act; the customer shall deliver the request submitted by e-mail or fax in writing no later than three days from the date of its sending,2 / in person orally in a record from which it must be clear who exercised the right, what he/she is seeking and when and by whom the minutes, his/her signature and the customer's signature; The Seller is obliged to hand over a copy of the Minutes to the Customer,3 / at the intermediary pursuant to point 1 or 2 of this paragraph, the Seller is obliged to hand over this request or minutes to the Seller without undue delay. 8.15. If the customer suspects that their personal data is being processed without authorization, they may file a motion with the Office for Personal Data Protection of the Slovak Republic to initiate proceedings on the protection of personal data. 8.16. If the customer does not have full legal capacity, its rights may be exercised by its legal representative. 8.17. If the customer is not alive, his rights that he had under this Act can be exercised by a close person. 8.18. The Customer's request pursuant to paragraphs 8.8., 8.9.1/, 3/ to 6, and paragraphs 8.11. to 8.13. shall be handled by the Seller free of charge. 8.19. The Seller shall handle the Customer's request pursuant to paragraph 8.9.2/ free of charge, except for payment in the amount that may not exceed the amount of purposefully incurred material costs associated with making copies, obtaining technical media and sending the information to the Customer, unless a special law stipulates otherwise. 8.20. The Seller is obliged to process the Customer's request in writing pursuant to paragraphs 8.18 and 8.19 no later than 30 days from the date of receipt of the request 8.21. The Seller shall notify the Customer of the restriction of the Customer's rights pursuant to paragraph 8.10 in writing to the Customer and the Office for Personal Data Protection of the Slovak Republic without undue delay. 8.22. The Seller declares that in accordance with the provisions of Section 15 (1) (b) of the Personal Data Protection Act, it processes the Customer's personal data for the purposes specified in paragraph 8.2 of these Terms and Conditions through the following intermediaries: GLS General Logistics Systems Slovakia s.r.o. Budča 1039 962 33 Budča , Slovak Republic   8.23. By agreeing to these Terms and Conditions, the Customer grants the Seller the right to provide the necessary minimum of his personal data (name and surname, address, telephone, e-mail) to a third party for the purpose of proper performance of the contract concluded between the Customer and the Seller, whereby the circle of such third parties according to the nature of the agreed terms and conditions is any or more of the following: carrier, supplier, installment company, internet browser, or other third party, the cooperation of which is necessary for the proper performance of the contract. Consent to the processing of personal data: As a customer, I hereby grant my consent pursuant to Act No. 122/2013 Coll. on the Protection of Personal Data, as amended, to the processing of my personal data to the extent specified in paragraph 8.1 and for the purposes specified in paragraph 8.2 of these Terms and Conditions by Global-Logging s.r.o. with its registered office at: Andreja Hlinka 2901, 022 01 Čadca Company ID: 50328646. As a customer, I am aware of the fact that I am entitled to revoke the above consent at any time in writing. As a customer, I declare that I have been informed in accordance with § 15 (1) of the conditions for the processing of personal data by the controller, which are published on the website of the www.eshop.global-logging.eu  

Art. Article 9: Special conditions for the sale of goods on the basis of a concluded framework contract

9.1. In the case of an order made by the buyer via the e-shop or by e-mail on the basis of a framework contract concluded between the seller and the buyer (including the first order that was the basis for concluding the framework contract), the buyer is obliged to pay the invoiced purchase price for the delivered goods properly and on time. 9.2. In the event of the Buyer as the debtor in default with the payment of the invoiced amount for the delivered goods, the Buyer is obliged to pay the Seller default interest in the amount of 18.25% per annum on the unpaid invoiced amount. 9.3. In the event of delay of the buyer as a debtor with the payment of the invoiced amount for the delivered goods, the buyer is obliged to pay the seller a contractual penalty in the amount of 0.2% per day of the unpaid invoiced amount. 9.4. The contractual penalty under the previous paragraph is cumulative and non-deductible. 9.5. In the event of the Buyer as the debtor defaulting on the payment of the invoiced amount, the Seller shall be entitled to enforce its unpaid invoices through the arbitral tribunal under the arbitration clause below, as well as any other disputes that arise between the Seller and the Buyer. Arbitration Clause: The parties to this relationship agreed that in addition to those disputes in which Act No. 244/2002 Coll. The Arbitration Act (hereinafter referred to as the Arbitration Act) expressly excludes, they will resolve mutual disputes that have arisen or will arise between them in connection with the concluded contract, including the claim of damages against the company's statutory representatives under the Commercial Code, in arbitration proceedings under the provisions of the Arbitration Act and the substantive law of the Slovak Republic before the arbitrator JUDr. Milan Vojtek, LL.M., with its registered office at Jilemnického 30, 036 01 Martin, SR, or before another arbitrator or arbitration court in the territory of a Member State of the European Union designated by JUDr. Milan Vojtek, LL.M., in accordance with the procedure set out in Section 8 (1) of the Arbitration Act (agreed method of appointing an arbitrator). The proceedings will be in writing in accordance with the Slovak legal system, according to the Rules of Procedure of the Arbitration Court ARBITRATION (in the case of adjudication by an arbitration court), or the Arbitration Rules (in the case of arbitration decision) published on the website of the www.arbitraz.sk and in commercial law disputes according to the principles of fairness (Section 31 (4) of the Arbitration Act). In cases regulated by the provision of Section 22a of the Act, the submission of the application is not served on the opposing party. 9.6. In the event that the jurisdiction of the said arbitrator is not established for any reason, the court of the Slovak Republic with territorial jurisdiction will have jurisdiction to decide any dispute between the seller and the buyer.  

Article 10: Special conditions for the sale of goods within the framework of a commercial relationship without concluding a framework contract

10.1. In the case of an order made by the buyer via the e-shop or by e-mail without concluding a framework contract with the seller, the confirmation of the buyer's order by the seller is considered by the seller to be a written conclusion of the purchase contract between the seller and the buyer. 10.2. the provisions of Article 9, point 9.2.; 9.3.; 9.4.; 9.5. The GTC also apply to this legal relationship. 10.3. The provisions of this Article as well as the provisions in Article 9 of the GTC pursuant to the previous paragraph shall apply in the case of the purchase of goods by a customer who is a legal entity and a natural person who is an entrepreneur. They do not apply to customers who have the status of a consumer, i.e. to a natural person who is a non-entrepreneur. 10.4. The concluded purchase contract pursuant to point 10.1 of this Article and all legal relations arising from it shall be governed by the law of the Slovak Republic and the provisions of the Commercial Code. 10.5. The Seller and the Buyer shall resolve any disputes through an elected arbitrator (see the arbitration clause in Article 9.5 of the GTC). In the event that the jurisdiction of the said arbitrator is not established for any reason, the court of the Slovak Republic will have jurisdiction to decide any dispute between the seller and the buyer.   Supervisory authority: Slovak Trade Inspection (SOI) SOI Inspectorate for the Žilina Region Predmestská 71, P. O. BOX B-89, 011 79 Žilina 1 Department of Supervision tel. no. 041/763 21 30, 041/724 58 68 fax no. 041/763 21 39